Sorting through dozens of potential roofers to hire can take a lot of work, but those who make the effort are rewarded with finding the one who can guarantee a successful roofing project. Reading through client reviews and testimonials is an important step in this process. Let us share with you the reasons why.
It Provides a Clearer Picture
A company’s level of customer service is best depicted by its past clients. There’s only so much a company can promise in their marketing literature. But when you hear the same promises fulfilled and echoed in the clients’ own words, there’s a good chance you will receive the same treatment.
Make it a point to check reliable sources. In addition to the contractor’s own website, organizations like the Better Business Bureau® (BBB) have a strict policy for posting reviews, allowing only those that are posted by verified clients. They also have a platform where contractors can directly address complaints. While star ratings are convenient, they should never be the sole basis for choosing roofers. Check out customer comments, and let those help you determine if a contractor is the right one for you.
It Lets You See How a Roofer Handles Complaints
Public venues for addressing complaints let you see how a potential roofing contractor responds to customer complaints. Do they respond courteously and in a timely manner? Do they offer solutions with which the client is happy? How long does it take for them to resolve such problems? Do they resolve the client’s problems at all? The manner of response as well as the time it takes to resolve complaints speaks volumes on their level of customer care. Contractors who readily respond to inquiries also display a readiness that is essential when you need them for roofing emergencies.
Our Own Client Reviews
In addition to the reviews published on websites like Angie’s List® and the BBB, we have our own reviews page where past clients post their comments. We at Roofing by Curry believe in transparency, which is why we leave these comments unedited and accessible to anyone who visits our website.
To learn more about why our past clients gave us high ratings and why we’re one of the best roofers in the area, call Roofing by Curry today at (941) 270-4770, or fill out our contact form to schedule a free estimate. We serve many areas in and near Sarasota, FL.